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This page explains exactly what information hehe88 collects when you open and use your account, how we store it, and what choices you have over it. Access to our platform depends on your local law and eligible regions — and this policy applies wherever that access is permitted.
When you register an account with hehe88, we collect the information you provide directly — your name, contact details, and the account credentials you set. When you use a payment method like bKash or Upay to fund your wallet, the transaction reference passes through our system so we can match it to your account record. We do not store your full bKash PIN or Upay authentication token; those stay within the respective payment provider's environment. We also collect device-level data automatically — the type of browser or app you use, your session timestamps, and the pages you visit inside the lobby. This data helps us keep your account session stable and detect unusual access patterns. We do not sell your personal information to third parties. Where we work with service providers who process data on our behalf, they are bound to handle it only for the stated purpose. Your continued use of the account after any policy update means you have had the opportunity to review the changes. If you are in a region where local law limits certain data practices, those local rules take priority. Reach us through the support contact shown below if you have a question about how a specific data point is handled.
Transaction references linked to your wallet deposit are matched to your account record and retained only as long as your account remains active or as required by applicable local rules.
Upay payment references are processed in the same way — stored as a transaction record on your account, not as raw authentication credentials.
Your login credentials are stored in hashed form. We cannot read your password in plain text, and our support team will never ask you to share it.
Each time you log in, we record the session start time and the device type. This lets you see recent access history from your account dashboard after login.
This policy applies to the hehe88 platform and any account you hold with us. It covers data collected through our website and mobile session. It does not extend to third-party services you reach through links on our pages. Understanding the boundary helps you know when to check a third party's own policy instead of ours.
Any data collected when you log in, update your profile, or contact support falls inside this policy. This includes the email address, phone number and account preferences you provide directly.
Payment references for bKash and Upay deposits are covered here. We record the amount, the reference number and the timestamp. The payment provider's own data practices are governed by their policy, not ours.
Browsing the game lobby, viewing titles from our studios or reading pages on hehe88 generates session data that this policy covers. No personally identifying data is attached to anonymous lobby browsing.
External links, payment provider interfaces and any service outside the hehe88 domain operate under their own privacy terms. We cannot control or speak to those practices, so review them separately.
You have real, actionable choices over the data we hold on you. The first step for most requests is logging into your account — your dashboard shows the personal details currently on record, and you can edit basic contact information directly from the profile section without contacting support. If you spot a detail that is incorrect and cannot change it yourself, raise a correction request through our support channel and we will update the record after verifying your identity. You can also ask us what specific data we hold, why we hold it, and how long we plan to keep it. For accounts that remain inactive for an extended period, our retention schedule — available on request — sets out when data is reviewed for deletion. Any request related to your data is handled by the same support team that helps with account and wallet questions, so there is one clear path for everything. Eligibility to exercise these rights may depend on your local law.
Log in and open the profile section of your account dashboard. The personal details we hold are displayed there. Check them after login to confirm they are current and accurate.
If a field is not editable from your dashboard, contact support with the correct information. We verify your identity first, then update the record and confirm the change to you.
You can request a summary of what personal information we hold on your account, what it is used for, and our retention period for it. Send this request through the support contact below.
To close your account and request deletion of your personal data, contact support directly. Some records may be retained where local law or financial regulation requires it, and we will explain that if it applies.
For any question about this policy — how your data is stored, how to correct a record, or how to request deletion — contact our support team through the channels below. We aim to respond to data-related requests with the same attention we give to account and wallet queries. Availability may vary based on your region.
Open the chat widget from any page on hehe88 to speak with a support agent directly. Mention 'privacy request' at the start so the agent routes your query to the right place.
Send your privacy or data request to our support email address shown in the account help section after login. Include your registered account email so we can locate your record quickly.
Some changes — like updating your contact number or email — can be handled directly from your profile page without contacting support. Check the dashboard first before raising a ticket.
Keeping your information secure is an operational requirement for us, not a secondary consideration. Every session on hehe88 runs over an encrypted connection so that data in transit — including your login credentials and any account action you take — is not readable by a third party. Our data storage follows access controls that limit which internal systems and personnel can read account-level records. For payment references, like those generated by a bKash or Upay deposit, we store only what is needed to reconcile your wallet — not the underlying authentication data. If our practices or this policy change, we update this page and note the revision date at the top. The right moment to review this policy is any time you have a question about what we know about you or why.
All communication between your device and hehe88 is encrypted in transit. This applies to login, account updates, and wallet actions — your data does not travel in plain text.
We use session cookies to keep you logged in and to remember lobby preferences. You can manage cookie settings through your browser. Blocking certain cookies may affect how account features function.
Account records are kept while your account is active. After closure, some records are held for the period required by applicable local rules. You can request details of our retention schedule through support.
When this policy is updated, the revision date shown at the top of this page changes. Continuing to use your account after an update means you have had the opportunity to read the revised terms.
These are the questions we hear most often about how your personal information is handled. If your question is not answered here, reach us through live chat or the support email shown in your account.
We collect the details you enter during registration — your name, contact information and login credentials. Once your account is active, we also record session data like login times and device type to keep your account stable and flag unusual access.
We store the transaction reference, amount and timestamp for each bKash deposit so we can match it to your wallet. We do not store your bKash PIN or the authentication token — those remain within bKash's own environment.
Yes. Log into your account and check the profile section for the details currently on record. For a full summary — including session history and payment references — contact our support team with your request and we will provide it.
Some fields are editable directly from your account dashboard after login. If a field cannot be changed there, contact support with the correct information. We verify your identity first, then update the record and confirm the change.
We do not sell your personal data. Where service providers process data on our behalf — for example, to handle payments or maintain platform infrastructure — they are permitted to use it only for that specific purpose and are bound by confidentiality obligations.
Contact support through live chat or the support email in your account help section and request account closure and data deletion. We will explain which records, if any, must be retained under applicable local rules before we complete the process.